You will be responsible ensuring customer satisfaction by assisting the customer in expediting the conclusion of their vehicle rental experience and making them feel valued while they wait.
As a Customer Service Returns Advisor, you will be greeting customers as they return their rental car back to London City Airport.
In the role you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed.
A) The post holder will provide strategic leadership in the management of an effective and highly professional team (either Corporate & Investigations or Social Care & Schools) within HR Advisory Services to deliver customer-focussed HR services, to support delivery of directorate and school and wider Council aims and objectives.
B) Contribute at a strategic and operational level, working with council departments and schools to identify HR priorities and people management solutions that support business aims and wider organisational values; and help to develop, and implement, the Council's Workforce Strategy, ensuring the Council 'gets the best' from its people.
C) To provide senior leadership and high-level operational HR intervention and advice to departments in matters relating to strategic/operational Employee Relations (including, engagement, performance management, workplace disputes, conflict resolution, managing attendance, and disciplinary matters), employment contracts, representative groups and consultative processes, organisational change, and HR policy and practice.
Hybrid working is available after the first 2 weeks but candidate must be flexible as will be required to attend schools as and when required.
A) The post holder will provide strategic leadership in the management of an effective and highly professional team (either Corporate & Investigations or Social Care & Schools) within HR Advisory Services to deliver customer-focussed HR services, to support delivery of directorate and school and wider Council aims and objectives.