Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's.
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
Basic remote support and change management assistance to the customer base.
Responsible in managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic event within our clients Major Loss & Complex Loss Team.
The role will be home based with regular regional travel required with occasional overnight stays depending upon location.