Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's.
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
Basic remote support and change management assistance to the customer base.
Our client, established in 2007, stemmed from a deep-rooted passion and commitment to shaping the energy landscape for the better.
Initially focusing on solar thermal energy systems, the company has since broadened its horizons, now providing a diverse array of renewable energy solutions.
These include heat pumps, air source heat pumps, ground source heat pumps, mechanical ventilation heat recovery, underfloor heating, and solar PV.