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Our client is looking to appoint a Head of IT Service Management and Infrastructure whose responsibility will be to support and maintain their IT infrastructure and applications. You will address areas such as application & infrastructure operational support, service desk function, technical support (incl. out of hours), etc. The Head of IT Service Management and Infrastructure will manage a team of approximately 20 colleagues and a number of partners. Areas of responsibilities will include: ITSM Strategy and adoption, incl. Change Control Management / Incident Management Infrastructure (Cloud and on-prem), incl. DR End User Experience (Service Desk, End User Computing (EUC), AV) End User Applications (E5 suite of products) Networking Enterprise Security Hosting of Data Telephony / Call Centre 24/7 Control Room All Cyber considerations Budget / Licencing within the area of responsibility What they are looking for: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience). Extensive relevant working experience in a similar role in a highly regulated and complex industry. ITIL Qualifications are highly desirable. Proficiency in managing an operational support environment with critical systems. Experience in managing external providers. Problem-solving: solves complex problems and provides effective solutions. Customer focus: develops and implements service excellence concepts. Managing People: implements effective people management practices. Decision-making: assesses the impact of actions and decisions. Leading: demonstrates direction. This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment agency. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for a safer job search.