Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA's.
Providing incident management & stakeholder facing communication for customers as required (with the expectation of leading a multi manned P1 Bridge Line).
Basic remote support and change management assistance to the customer base.
Do you want to work for an award-winning company that offers unbelievable career progression and training?
General
Our client are looking for an enthusiastic Customer Service Advisor to join their team.
You'll be working alongside a supportive team to answer and resolve customer queries and complaints via email, letter and telephone, ensuring any issues are addressed quickly and to the highest professional standards.
Starting Point Recruitment are currently recruiting for a Service Co-ordinator for our esteemed client in the fire and security industy!
Job Purpose
An opportunity has arisen for a proactive individual to join our fast-paced team to work in our Fire and Security Division.
The ideal candidate will have an excellent telephone manner, be enthusiastic, highly organised, confident, methodical, have a great attention to detail and be hard working.
SPR are currently recruiting for a motivated person with technical expertise to join our established clients team as a Quality Assurance/Technical Advisor.