Housing Officer

Our local authority client based in West London are urgently seeking an experienced Housing Officer.

*5 days a week in office/on site*

*£26.89 an hour Umbrella*

Role Purpose

1. To provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.
2. Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.
3. Ensure tenants and leaseholders comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.
4. To build effective relationships with residents, increasing resident satisfaction and quality of life.
5. To identify, and provide support to our more vulnerable residents, ensuring they are linked into support services and the local neighbourhood.

Role Duties

1. Responsible for the day to day management of a patch of tenancies, leases, and licences, to include sheltered housing, to ensure all agreements are adhered to and action is taken to address breaches where appropriate.
2. To maintain up to date knowledge of relevant housing and leasehold legislation and case law in respect of tenancy, neighbourhood, and estate management. To develop an excellent understanding of H&F policies and procedures relating this and to apply these appropriately in day to day working.
3. To identify fire safety issues on our estates and in resident homes, to give advice and report issues to appropriate departments to ensure risk is reduced and we comply with guidelines and best practice. Work with the Estates & Fire Safety team to action any recommendations for housing management from fire risk assessments within required timescales
4. To plan, co-ordinate and undertake a tenancy audit of your patch, visiting all properties within an agreed timeframe to build our business intelligence of the people and properties we manage.
5. Working with the voids team to deliver an effective voids/re-letting process which minimises void rent loss by working closely with internal teams and external contractors to meet performance targets.
6. Take a lead on ASB management, ensuring a victim centred response where cases are resolved quickly through partnership working and the effective use of relevant tools and powers. To include enforcement action for breaches of lease including co-ordination of applications and responses to First Tier Tribunal cases, representing H&F at tribunal hearings.
7. Deliver a victim centred approach towards victims of domestic violence by responding quickly and sensitively to reports from customers (within 24 hrs), supporting victim, referring to specialist DV services and taking tenancy action, where appropriate, against the perpetrator. To make referrals to MARAC where appropriate
8. To have delegated responsibility for service of Notice of Seeking Possession and Notice to Quit in cases of tenancy breach or non-occupation. To instruct legal and prepare the court case and documents, in conjunction with legal services and represent the department in court and at evictions, giving evidence and presenting the case on behalf of H&F.
9. To initiate, convene and chair professional's meetings, multi-agency meetings and case conferences on behalf of the department, to manage and resolve complex housing cases.
10. To identify safeguarding issues through the course of your duties, making appropriate referrals and convening safeguarding meetings where required.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.