Position: Customer Care Coordinator
Location: Leicester - LE19
Duration: Temporary on going
Compensation: £11.50 - £13.50 per hour
Hours: Full-time, On-site
The Professional Services Division at SF Recruitment seeks a proactive and highly organised Customer Care Coordinator to join a respected construction company. This temporary role is crucial for maintaining high customer service standards and ensuring smooth operations within the Customer Service Department.
Key Responsibilities:
- Adhere to company policies and procedures.
- Resolve inquiries promptly and efficiently, ensuring follow-up until resolved.
- Implement the company's Customer Care Policy.
- Manage customer emails, address issues, draught correspondence, and maintain documentation.
- Handle email correspondence in a professional and timely manner, escalating matters when necessary.
- Log and resolve incoming calls accurately.
- Collaborate with the Customer Care Manager to resolve defects and maintain records.
- Provide administrative support, including managing correspondence and filing.
- Liaise with subcontractors, manage maintenance requests, and oversee invoicing.
- Coordinate with the Buying department for material procurement.
Key Requirements:
- Previous experience in a similar role is essential.
- Proficiency in Microsoft Office suite.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Professional and courteous telephone manner.
- Strong team player with excellent interpersonal skills.
- Experience in the construction industry preferred but not required.
If you have the necessary skills and would like to be considered for this role, please apply now!