Job Title: Customer Service Administrator
Location: Benfleet
Job Type: Full-Time
I am recruiting for my client who are a dynamic and customer-focused company dedicated to providing top-notch service and support. I am looking for a motivated and organised individual to join their team as a Customer Service Coordinator. This is a full time, fully onsite role.
Key Responsibilities:
- Scheduling Appointments: Coordinate and schedule appointments for the team of installers / engineers.
- Customer Communication: Call customers with updates and confirm appointments.
- Booking Appointments: Efficiently book appointments to ensure optimal scheduling.
- CRM Management: Update and maintain our CRM system with accurate customer information and appointment details.
- Customer Service: Provide exceptional customer service, addressing inquiries and resolving issues promptly.
Person Spec:
- Excellent organisational and time-management skills.
- Strong communication skills, both verbal and written.
- Proficiency in using CRM software and other office applications.
- Ability to work independently and as part of a team.
- Previous experience in a customer service or administrative role is preferred.
What they offer:
- Competitive salary and benefits package.
- A supportive and friendly work environment.
- Opportunities for professional growth and development.
- FREE PARKING
How to Apply: If you are a proactive and customer-oriented individual looking to make a difference, I would love to hear from you! Please go ahead and apply for this role. I look forward to speaking with you soon.