Operations Manager - Complex Homecare
St Helens, Merseyside
£42,000 - £46,000 per year
£10,000 quarterly bonus
Office based - 9am - 5.30 (flexible)
37.5 hour permanent contract
TRC is working hand in hand with a fantastic organisation who is coming up to its 10th Anniversary milestone! My client, who is currently running at around 25,000 hours of complex homecare hours, across 5 locations is searching for a Registered Operations Manager to oversee the branch in St Helens. They provide person-centred care to individuals including, adults, children and older people.
The branch in St Helens has a very solid, structured team who have very specific roles within the office. The team is made up of care staff, care coordinators, recruiters and Nurses and the office has around 3500 hours or care currently active made up of mostly 12 hour visits.
The role includes:
Managing the activities of the workforce ensuring that the needs of service users within each of their designated areas are met.
Sharing in the day to day running of the local office as the needs of the business dictates.
Maintaining professional working relationships with all office personnel to ensure that the staff work as an effective team.
Offering leadership, support and guidance to all staff.
Directing office staff ensuring that they manage their time effectively and take responsibility for their own areas.
Contributing to the development of company standards and participate in board meetings as required.
Supporting the development of the office budget and financial goals through the effective generation of credible business plans and associated financial results.
Achieve the aims of the agreed budget and manage costs relevant to the office. Seek approval for further investment based on a credible business objective.
Plan and run recruitment campaigns to ensure an increasing number of staff registering.
Be able to evaluate and use all forms of media.
Ensure the timely processing of Nurse and Carer applications.
To understand the arrangements for ensuring that service users and their families are safeguarded against the risk of abuse.
Provide returns and reports at agreed intervals, detailing business activity, including marketing and promotions, to the board as requested. Share and involve the team in these reports.
Be responsible for production and implementation of a business development plan outlining your view of how you intend to grow the business in your area including details of the resources you will need to accomplish this.
Ensure that all service user needs are assessed and met in a professional manner.
Follow all quality procedures and carry out internal audits both formal and informal.
Further benefits:
25 Days Annual Leave, plus Bank Holidays
An extra day off on your birthday*
Substantial Bonus Scheme (Quarterly)
Loyalty reward programs at 3 and 5 years*
Refer a friend scheme
Workplace pension
Access to private healthcare following successful completion of a 6-month probation
If you believe you have the right experience for this position, please apply and one of our team will be in touch!