Customer Service Executive
Harlow
£22-23k
Working Hours
Monday - Friday 9-5.30pm
Southam Selections are currently recruiting for a Customer Service Executive to work for an Insurance company based in Harlow.
The Customer Service team are responsible for the administration and after care for all motor product lines.
As a Customer Service Executive, you will be responsible for obtaining, analysing, and verifying the accuracy of the information submitted in a timely manner.
You will be required to implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
The company are focused on developing staff and promote a positive working environment. They offer several social events per year to encourage team bonding and a healthy work life balance. They uphold a strong ethos throughout the business, inspiring open communication, integrity, teamwork, and empowerment.
Duties include;
- Supporting the Motor Team with the policy administration
- Validating and verifying documentation
- Calculating and adjusting premiums as required
- Completing Insurer requests in a timely manner
- Enforcing cancellation for non-disclosures, non-payment, non-submission of documentation and any terms imposed by the Insurer
- Ensuring Compliance with both internal and external regulations and guidelines
- Focus on Customer satisfaction after sales calls
- Record all correspondence between all parties to maintain a clear audit trail
- Handle queries relating to Direct debits and Finance agreements
- Manage all client queries over all accessible platforms
About you;
- A reliable and self-motivated individual.
- You have strong communication skills and can work as part of a team as well as individually
- You are computer literate Determination and the drive to achieve KPI's
- Good Telephone manner and confident taking calls
- You are friendly, compassionate, and understand exceeding customer expectations
- You can communicate in a manner to develop and maintain positive relationships, mutual trust and confidence
Skills
- Determination and the drive to achieve KPI's
- Good Telephone manner
- Confident taking calls Excellent communication skills
- A positive and confident approach
- High degree of self-motivation and ambition
- Excellent customer service
- The ability to work independently and as part of a team
- Adaptable in a fast-paced environment