Our client seeks a Credit Controller for their office in Worcester. Th is is a hybrid role working Monday- Friday 9-5pm.
Purpose of Job
To carry out administrative tasks associated with debt recovery services of tenanted properties. The job holder will be passionate about service delivery and the role will involve extensive customer interactions working to continually evolve and improve our clients service in line with their customers' expectations.
Core tasks will include the following:
To ensure the financial (and certain other) data maintained in the Property management system is both accurate and up to date
Minimise unpaid rent by rigorous application of the arrears procedure.
To deliver high quality client accounting services to their clients
To produce client arrears reports as required
Monthly reporting to Lettings Senior Credit Controller and Lettings Services Manager
Reconciliation of tenancy accounts - liaising with Government Agencies as necessary
Prepare legal cases and liaise with Solicitors regarding possession
Report to Clients and Property Managers
Review unposted receipts, investigate and resolve any unidentified items
Process credit/debit card payments through our online system
Day to day management of tenant accounts
Perform any other reasonable tasks that may be requested by the Lettings Services Manager and Head of Lettings Services.
Key Accountabilities
Communication
Ensure all customer and client communication, whatever the form, is responded to in a timely fashion and in accordance with the company's customer service standards;
To provide appropriate form of communication, at each interaction, depending on customer preferences and the matter at hand;
To actively communicate with colleagues internally, across all departments, to provide a joined up group-wide customer experience.
Customer Experience
To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
Take ownership of the customer experience through visible and accessible property management services with personal intervention.
Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.
For more information please contact Alexis Mead