An exciting opportunity to join a national organisation in the head office, located in their friendly office in Westerham. We are looking for a confident local candidate to be a key part of the service team.
- This is a fixed term contract to cover maternity leave for a period of 12 months.
You will be given full training and your dutues will be:
- Working as part of a team in the busy Service Department.
- Allocated your own Technicians to look after.
- Answering service line and Sales line when required.
- Technician queries, access requests, access problems
- Intermediary between Management and Techs
- RAMS
- Routine scheduled dates
- Emergency Call outs
- Logging, booking, costing ad-hoc job work
- Checking if call outs have been completed
- Updating Purchase Orders
- Variety of emails on the Service inbox – all emails need some info
- Opening the post when required
- Collecting payments for Domestic job work and logging it on the system
- Setting up new contracts, cancelling contracts, amending contracts on Service Tracker
- State of Service for allocated Technicians
- Working on our Cloud Base Service Tracker
- Updating client portals.
- Chasing Billing Queries.
Hours of work: Expected hours are Monday to Friday 09:00 to 17:00 core hours and on a rota to do 8-4pm per month.