£23K/yr to £26K/yr
London, England
Permanent, Variable

Retail Sales Advisor / Customer Service

Posted by Taylor Hawkes Ltd.

  • *Job Title:** Boutique Sales Associate
  • *Salary:** £23,000 + 3% Sales Commission
  • *Location:** Soho, London (On-site)
  • *Hours:** Flexibility to work nights, weekends, and holidays as required
  • *Company Overview:**

Founded in 1999, our company has established a flagship boutique in Soho, London. We enjoy a dedicated global following due to our pure, skin-enriching products that promote a naturally radiant appearance. Our founder, a busy working mother, is passionate about creating innovative formulations infused with botanicals and beneficial ingredients. We are committed to delivering multi-tasking, flaw-fixing products designed for those with busy lifestyles. Our mission is to enhance natural beauty, helping individuals look like their best selves in just a few minutes.

  • *Position Overview:**

We are seeking an enthusiastic and results-oriented Boutique Sales Associate for our flagship location. The ideal candidate will be responsible for achieving sales and service targets, improving customer satisfaction, and ensuring a memorable shopping experience. Responsibilities also include delivering beauty services, sharing product knowledge, implementing merchandising strategies, planning customer events, and managing team development. As part of a small team in a fast-paced environment, strong interpersonal skills and the ability to juggle multiple tasks are essential.

  • *Key Responsibilities:**

- Provide an exceptional customer experience and strive to exceed daily sales goals.
- Stay informed about store promotions and initiatives.
- Collect customer emails to strengthen future business opportunities.
- Respond to customer inquiries and provide product information.
- Assist in completing opening and closing checklists.
- Ensure the sales floor, cash wrap, and backroom are clean and organized, adhering to brand standards.
- Implement visual merchandising directives promptly while being mindful of loss prevention procedures.

  • *Qualifications:**

- Minimum of high school education or equivalent.
- 1-3 years of retail experience preferred.
- Strong knowledge of beauty and cosmetics with a passion for sales.
- Proven ability to perform in a fast-paced environment.
- Flexibility to work nights, weekends, and holidays as required.

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