About The Role
At the National Memorial Arboretum, we believe in building on potential. The Arboretum is the UK's year-round centre of Remembrance and part of the Royal British Legion.
At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.
The Business Support Manager will lead and manage a team at the National Memorial Arboretum, providing efficient services to internal and external stakeholders. This role oversees general enquiry management, supports administrative functions, and has overall ownership of the Arboretum's ticketing and booking system. The manager will ensure consistent processes across all business units, maintain management information, and onboard new team members. Additionally, they will collaborate with managers and senior leaders to enhance business efficiency and standardise policies and procedures.
The manager will also maintain key stakeholder relationships, including those with the Ministry of Defence, The Royal Household, Local Authorities and local dignatories. The role involves scheduling and managing the corporate calendar, supporting key events and ensuring smooth collaboration across the Royal British Legion group in areas like HR and IT.
In terms of people management, the role involves recruiting, training, and developing a small team, ensuring coverage over a six-day week and for key events. The manager will prioritise the team's work, support volunteer recruitment and development, and manage budgets for business support and volunteer activities. Strong IT skills, organisational abilities, and experience in data management are essential. The manager will engage daily with team members, supporting them in handling complex queries and providing regular briefings to ensure responsive and effective communication and customer service.
About the National Memorial Arboretum
The Arboretum is the UK's year-round centre of Remembrance and part of the Royal British Legion. Home to over 350 memorials, including the nationally-important Armed Forces Memorial, it remembers the service and sacrifice of those who have served and continue to serve our country. The 150-acre site features around 30,000 maturing trees and an abundance of wildlife. Each year the Arboretum welcomes around 300,000 visitors, many of whom attend one of the 200+ events which take place across the site.
In March 2017, the National Memorial Arboretum formally opened its new award-winning Remembrance Centre.
If so, then we would like you hear from you....
We reserve the right to close this vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.