FRENCH SELECTION UK
Customer Service Associate (with Italian)
Customer Service, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Order Processing, Order Management, Refund, Sales Support, Problem solving, Inbound calls, Logistics, Supply Chain, Sales Support, Operations, Italian
Salary: up to £28,000 p.a. + Benefits
Location: Fulham, London
At commutable distance from: Kensington, Hammersmith, Clapham, Acton, Chiswick, Richmond, Harrow, Morden, Wimbledon, Overground, West London, South London
Ref: 8126CS
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Please visit the French Selection UK website, vacancies section, search job reference: 8126CS
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.
The Company:
Our client is a long-standing organisation with international operations in the art and design industry.
- ** Monday - Friday ***
Main duties:
To provide excellent customer service and administrative support.
The Role:
- To respond to customer enquiries and resolve issues in a timely manner
- To process orders accurately in the database
- To take customer payments and manage the returns and refund processes
- To complete necessary administration and keep the customer records up to date
- To provide support to the sales team where necessary
- To monitor stock levels and liaise with supply chain team accordingly
- To monitor customer feedback and provide suitable suggestions for improvement
The Candidate:
- Previous experience in customer service - Essential
- Fluency in Italian (Written and Spoken) - Desirable
- Proactive, confident and dynamic personality
- Excellent communication skills and a team player
- Ability to work in a fast-paced environment
- IT literate with knowledge of Microsoft Office
The Salary: up to £28,000 p.a. + Benefits
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.