We are currently seeking a skilled and dedicated individual to join a based Burnley team as an Export Customer Service Administrator. This role is critical to ensuring smooth and efficient communication with our overseas export partners. The successful candidate will be a key contact point, managing customer enquiries, orders, and logistics coordination while providing exemplary customer service.
Key Responsibilities
- Process customer orders, ensuring accurate entry into the system and timely shipment.
- Respond to customer enquiries promptly and professionally, providing information on products (such as stock, whether a fabric is suitable for the particular end use, etc), order status, and shipping details.
- Coordinate with logistics and distribution/ warehouse team.
- Resolve customer issues, complaints, and returns efficiently, maintaining customer satisfaction.
- Maintaining up-to-date customer interactions, transactions, and feedback records using our CRM system.
- Assist in preparing export documentation and ensure compliance with international trade regulations.
- Provide translation support as needed.
Essential Skills and Qualifications
- Excellent written and verbal communication skills.
- Proven experience in a customer service role, preferably within an export or logistics environment.
- An understanding of, or experience in, soft furnishings/ interiors/ textiles would be advantageous (although training is offered).
- Strong organisational skills with the ability to manage multiple tasks and deadlines.
- Proficiency in using CRM software and Microsoft Office Suite.
- Knowledge of international shipping processes and export documentation is an advantage.
- A detail-oriented and proactive approach to resolving customer issues.
- Strong problem-solving skills and ability to work independently and as part of a team.
C ompetencies for success
- Excellent interpersonal skills with a customer-centric mindset.
- Adaptability to work in a fast-paced and dynamic environment.
- Able to maintain knowledge of a highly technical product.
- A high degree of integrity and professionalism in handling customer information.
- Eagerness to learn and grow within the role and company.
Why Join This Company?
- Competitive salary.
- 25 days holiday plus bank holidays.
- Pension - salary sacrifice.
- Staggered working hours, Totalling 37.5 hours per week, Monday to Friday, per a working pattern of your choice between opening hours 08:00 - 18:00.
- Opportunities for professional development and career progression.
- A collaborative and inclusive work culture that values diversity and innovation.
- Lovely, modern and accessible offices which are commutable.
- Regular fun social events.
- On-site parking (free).
If this sounds like you, please reach out for more information or confidential chat.