FPSG have a 12 month initial contractor requirement to engage a Customer Support Architect with previous experience coming from a Software Engineering background. We will require specific expertise in working with DocuSign and preferably its adoption, which you will typically have gained commercially over the most recent part of your assignments.
The role itself will be to join a new Team who will be responsible for the Digital Transformation towards e-signature governance and the implementation & integration of the benefits which paperless contract signatures can bring from DocuSign. You will be working and interacting with clients across the globe, as well as other technology units, various developers, and other QA teams. You will be responsible for handling day to day DocuSign related queries emerging through Enterprise level DocuSign engagement; new account requests; investigating the issues related to various existing account; entitlements; envelopes; other app exchanges and integrations and provide timely support. To be really successful in this role you will demonstrate an eagerness to innovate, build strong processes and create and maintain easy to navigate processes across access and reporting.
IMPORTANT:
There are requirements to physically be on-site in Central Scotland, so if you cannot commit to this, then keep an eye out for other roles which may be a better match. Working hybrid, with a few days per week remotely and the rest on-site is non-negotiable, as is the Inside IR35 status of the role. Rates are commensurate with the role and the long-term initial 12-month engagement is likely to offer stability through extensions to the contract in due course as the integration increases and your work is recognised and rewarded.
There's lots more to learn about the role, so it will be discussed with suitably qualified applicants on a first come first served basis, as there is an urgent onboarding detail around the requirement. Please only apply if you can commit to working in Central Scotland AND have specific experience with DocuSign from having worked in a professional environment implementing change like described. You will be able to articulate experience in delivering the adoption of DocuSign and the associated stakeholder engagement and technical skills that are required to bring about the change.
Suitable candidates will be contacted ASAP and due to the anticipated level of response, the role may close before all applicants can be screened. Please apply immediately if you meet the brief.
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