Job description
Repairs and Maintenance Coordinator
Company: Social Park Housing Limited
Location: Chertsey, Surrey
Working hours: 9am to 5pm Monday to Friday only (with 1 hour break for lunch)
Start: ASAP
Office based role, full time and permanent
Salary £30,000 to £40,000 - negotiable and depending on experience
Overview:
We are an established national private landlord located in brand new offices in a lovely, green location in Chertsey, Surrey. We work closely with Councils around England and provide static mobile homes to people in requirement of social housing. We are looking for an enthusiastic individual to join on team and assist us in maintaining and repairing these static homes.
The role is Repairs and Maintenance Coordinator and reports straight to the Director and consists of coordinating a team of engineers and workers to respond to requests made by tenants for repairs to be carried out in their mobile homes.
The successful candidate will coordinate the day-to-day responsive team providing effective assistance to tenants and organising the workload and deployment of resources.
Main responsibilities:
1. Provide a prompt, accurate, courteous and helpful response to all telephone enquiries from our tenants about repairs.
2. Establish the details of each repair requested and decide who is responsible for the work and the appropriate timescale for completing it.
3. Prepare electronic work orders including accurate descriptions of the work required. Work closely with technical staff to determine when pre-inspections are required.
4. Operate an electronic system for making appointments and ensure that appointments are always made with tenants at the time of the call.
5. Chase up individual repairs with the contractor where necessary and ensure there is a comprehensive record of the repair history.
6. Administer systems for processing orders, chasers, cancellations and extensions of time liaised back to the resident (e.g. delays)
7. Respond to tenants' enquiries on the progress of repairs and to refer issues for investigation under the complaints procedure where appropriate.
8. Maintain accurate records and files, and update them regularly
The successful candidate must ensure that tenants always receive a friendly and helpful service.
Knowledge of Housing Benefit would be an advantage, as well as Health and Safety.
Due to the nature of the role, communicating very well in English is a must.
Thank you for applying within.
Strictly no agencies!
Job Type: Full-time
Pay: £30,000.00-£40,000.00 per year depending on experience