Our client is a leading FMCG organisation based in Nuneaton. They are seeking to recruit a Customer Operations Coordinator on a temporary to permanent basis. This is an exciting opportunity to join a company with a household name and some incredible benefits.
Duties will include:
? Act as a dedicated point of contact for all customer enquiries in relation to sales orders, claims on delivery and distribution arrangements
? Identify potential and actual service issues, and resolutions where possible and co-ordinate communication with the customer and relevant internal departments
? Participate in customer and corporate initiatives, focusing on increasing supply chain efficiencies, increasing sales and developing the working culture at the company
? Demonstrate and promote teamwork, always acting in unity with our corporate vision and values
? Receive, validate and process customer sales orders within agreed timescales
? Receive, investigate and process customer claims and pro-actively resolve ongoing issues to improve service levels
? Work with team members to ensure that all administration tasks are completed
Who's right for the role?
? Excellent verbal and written communication skills with confidence and the ability to communicate at all levels of management, both internally and externally customer base are essential
? The ability to set up spreadsheets and manipulate data are also essential
? Advanced level IT skills in MS Excel and MS Word are a must
? The ideal candidate must demonstrate excellent organisation and time management skills
Whats in it for you?
? Attractive workplace pension scheme
? Happy to talk flexible working
? Free, onsite parking
? Discounted branded products
? Subsidised staff restaurant
? 25 Holidays + 8 bank holidays pro rata
? Discounted rates at Nuffield Health
? My Staff shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers