POSITION SCOPE:
responsible for ensuring the successful delivery of operational work plans, job lists and department schedules within the Housekeeping and Laundry Departments standards. Responsible for achieving department Key Performance Indicators.
JOB FUNCTIONS:
- Oversee the quality of work produced in all areas of Housekeeping and Laundry Department, including checking and cleaning guest rooms and public areas.
- Represent Housekeeping department at morning operational meetings ensuring full knowledge of VIP arrivals and any guest complaints, resolving all complaints in a timely manner in conjunction with Front Office.
- Facilitate guest requests in a prompt manner, via Alice and/or Front Office.
- Adhere to all brand standards and to take full responsibility for the implementation of any changes to standards.
- Work toward achieving audit targets/scores for hygiene and cleanliness
- Supervise, train, coach and counsel staff.
- Undertake administration tasks of the Housekeeping and Laundry Department including monthly stocktakes of guest supplies/amenities.