Right Now Group are currently working with an expert in time-critical aerospace operations based in Hounslow. Our client now requires a Logistics Coordinator (AOG) to join their fast-paced customer service/operations team focusing on Aircraft on Ground (AOG) operations.
Responsible for the management and optimisation of operational processes and ensuring an exceptional service for customers, the client requires a highly proactive professional with exceptional attention for detail and in-depth understanding of time-critical logistics, specifically in relation to AOG.
Duties and Responsibilities of a Logistics Coordinator (AOG)
Ensure efficient and timely delivery of time-critical, aircraft on ground (AOG) shipments by closely monitoring day-to-day operations of key client accounts and acting as a primary point of contact for these accounts, providing exceptional customer service.
Refine and subsequently implement operational processes, enhancing efficiency and reducing turnaround time.
Resolve operational challenges and streamline workflows by close collaboration with muti-functional internal and external teams.
Closely analyse data, identifying trends and any areas of improvement to be made in the logistics process.
Communicate effectively and proactively with customers, providing real-time updates and addressing any enquiries and resolving any issues in a timely fashion.
Play a key role in improving the customer experience by implementing strong feedback mechanisms.
The successful Logistics Coordinator (AOG):
Will have a strong track record in AOG operations and customer-service with a focus on time-critical shipments.
Highly analytical with excellent problem-solving ability.
Strong communication and interpersonal skills.
Works effectively in time-sensitive and highly pressured environments.
Excellent knowledge in Microsoft suite and logistics software.
Benefits of Logistics Coordinator (AOG):
Package: Up to £45,000 p/a salary + Overtime + Pension + Holiday
Hours: 4on 4off shift pattern, 6:00AM - 6:00PM
If this Logistics Coordinator role sounds like it could be for you, upload your CV today!