Job Title: Clip n' Climb Manager
Location: The Pinnacle Bouldering Centre and Clip 'n' Climb Northampton, Weston Favell
Job Type: Full-Time, Permanent
Salary: Competitive, based on experience
Perks:
- 28 days holiday
- Free climbing access
- Exclusive staff discounts
Role Overview:
We are seeking a dynamic and experienced leisure manager to oversee the daily operations of our Clip 'n Climb facility including food and beverage (F&B) services. Also supervising the team responsible for guest services, safety, and the overall operational flow of the Clip 'n' Climb activities. The ideal candidate will possess excellent leadership skills, a passion for customer service, and a hands-on approach to ensure a smooth and enjoyable experience for our guests.
Key Responsibilities:
Operations & Team Supervision :
- Oversee daily operations of the Clip 'n Climb facility, ensuring a safe and engaging experience for all visitors.
- Develop and implement staff schedules to ensure adequate coverage for both F&B and climbing operations.
- Provide training and guidance to staff on operational procedures, customer service, safety protocols, and food handling practices.
- Ensure staff compliance with health and safety regulations, climbing safety standards, and hygiene standards.
- Monitor and maintain equipment and facility cleanliness to meet operational excellence.
Food & Beverage Management:
- Manage the full food and beverage operation. Ensure F&B areas are stocked, organized, and operating efficiently.
- Oversee food preparation, presentation, and quality control to meet customer satisfaction and safety standards.
- Ensure compliance with local food safety regulations and health codes
Customer Service & Experience :
- Act as the point of contact for customer inquiries, complaints, and feedback, ensuring that issues are resolved promptly and professionally.
- Oversee guest check-in, orientation, and safety briefings for climbing activities.
- Ensure that all customers receive an outstanding experience, from check-in to F&B services.
- Organize and oversee special events, birthday parties, or group bookings to ensure smooth execution and customer satisfaction.
Health & Safety :
- Ensure that all activities comply with health, safety, and sanitation regulations.
- Regularly inspect climbing equipment and the F&B area for safety and cleanliness.
- Provide regular safety training for staff and ensure all emergency procedures are in place and practiced.
Skills & Experience:
Required:
- Proven experience in a supervisory or management role
- Knowledge of food handling and safety regulations.
- Strong leadership and team management skills.
- Excellent organizational skills
- Strong communication and customer service skills.
- First Aid and CPR certification (or willingness to obtain).
- Knowledge of climbing safety procedures (training will be provided if necessary).
- Safeguarding certificate and knowledge. (or willingness to obtain)
Desired:
- Previous experience in an active leisure environment or climbing facility.
- A passion for climbing, adventure sports, or recreational activities.
- Certification in food and beverage management or hospitality.
Personal Attributes:
- Ability to inspire, guide, and motivate teams to perform at their best.
- Flexibility to adjust to changing circumstances and handle multiple tasks or priorities.
- Passionate about delivering an excellent guest experience and resolving customer issues professionally.
- Ability to think on your feet, make quick decisions, and handle operational challenges effectively.
- Strong collaborative skills and the ability to foster a positive, cooperative work environment.
What We Offer:
- Competitive salary and career growth opportunities in a growing business.
- Full training and ongoing development.
- Free climbing access to all Pinnacle sites and exclusive discounts on gear
Work Location: In person, Northampton
Expected Hours: 36-40 hours per week (day shifts, weekends, holidays)