Customer Services Trainer
Circa £40k
Marlow
Permanent
Your New Company
Our client is a globally recognised manufacturer who have grown rapidly over the past 30 years and looking to continue their success. As a market leader and innovator in their particular market, our client is now seeking a Customer Services Trainer to deliver Industry Leading customer service training, refresher training and onboarding new starters induction programmes with customer service teams.
Your New Role
The Learning and Development Specialist designs, delivers, and facilitates a variety of learning programs, including onboarding, technical and soft skills training, leadership programs, and compliance training. The role involves collaborating with stakeholders to develop a learning strategy for the B2C Customer Services team, creating a seamless onboarding framework, and providing continuous training. It also includes integrating learning initiatives into performance management, fostering a culture of continuous learning, and evaluating learning technologies. Additionally, the specialist aligns L&D plans with business strategy, supports HR in assessing training needs, and performs ad-hoc duties to support company initiatives.
To Ensure Your Success
Previous experience working in a similar role or environment, preferably in a contact centre or customer service setting. Possess a relevant Learning and Development (L&D) or training qualification or certification. Strong organisational and time management skills are essential, alongside robust analytical abilities and attention to detail. A good understanding of business processes and systems is required, as well as proficiency in Microsoft programs, including Word, Excel, Outlook, and PowerPoint. Additionally, a solid understanding of training tools and best industry practices is necessary.
In Return
Other than a strong salary, you will be provided with training support and offered progression within a global and ever growing organisation.