Customer Service Advisor / Office Administrator (Hybrid)
- Location: Sheffield
- Duration: Permanent Job
Role Profile:
Working for a highly reputable, international, market leading manufacturer that continues to expand. With over 100 years industry experience, we are a business that is committed to providing real solutions to today's social and environmental challenges. We are proud that many of our customers have chosen to partner with us for decades as we continue to grow. Our success is a direct result of our commitment to quality, innovation, service and solutions.
Summary of duties:
- To deliver a world class customer experience
- To process volume order requirements swiftly and accurately onto an ERP system, paying close attention to exacting customer requirements
- Provide information and support to all customers regarding price, availability, products, orders and delivery status
- Liaising with our commercial, production and logistics teams to support the lifecycle of the customer orders through to delivery
- Managing the full customer experience including, capturing complaints and identifying business improvements as part of a wider service department
- Develop your knowledge of our products and processes in order to improve your customer engagement
- Confidently understand the customer needs and to then deliver their requirements according to company KPI's and SLA's
- To ultimately develop mutually beneficial professional relationships with all customers in order to retain business for the future
- This role requires a confident decision maker and problem solver that is able to meet both the needs of the customers, as well as the business
The successful candidate will possess:
- Office based customer service - excellent problem solving skills
- Sales order processing (desirable)Detail orientated due to the complexities of a technical admin role
- Internal communication throughout many departments and management
- Confident IT skills including excel
- A true collaborator, with a dedicated team spirit that positively impacts others
Benefits:
- Hybrid work environment - 3 days office based and 2 days home based
- Copmpetitive salary - negotiable
- Share scheme
- Excellent Pension - up to 10% contribution matched
- Insurance
- 25 days holiday plus statutory holidays
- Monday - Friday standard hours (37.5hrs)
- Opportunities for career development
- Free staff car parking
- A professional, inclusive and modern work environment