Are you a Senior Technical Support Analyst looking for your next career opportunity? Are you looking for a fast paced business that works with customers on the next technology? Are you looking for an opportunity to learn new technology and take on more responsibilities?
Join our dynamic MSP client's team as a Senior Technical Analyst! You'll work hands-on with clients and colleagues working on all levels of IT Support, plenty of technical projects, some presales work and working with customers with the on boarding and solution assessment. A very exciting opportunity to join a well established MSP and take your career to the next level!
What You'll Do:
- Act as an escalation point for the other Support Engineers offering advice and guidance
- Delivering and managing client projects
- Monitor and manage client issues ensuring they are moved along and completed in a timely manner
- Investigating technical faults and providing regular updates to the clients
- Occasionally you may be required to step up and deputise for the Support Manager or Service Desk Manager when out of office.
- Collaborate with all levels of colleagues to deliver smooth IT implementations.
- Provide exceptional customer support and technical advice whilst working to SLAs and KPIs
Key Skills & Experience:
- Windows Server 2016, 2019 and 2022
- Office 365 - Exchange, SharePoint (Admin and Migrations), Dynamics etc
- Azure - Scoping and building Virtual Machines, Networking and overall management
- Experience with Cyber Security tools and technologies
- VoIP installation, configuration and general administration
- Proficient in networking support with switches, routers, access points, firewalls, VPNs, VLANs, DNS, DHCP, TCP/IP and WAN/LAN technologies
- Strong communication and problem-solving skills.
- Previous experience in an MSP environment
Location: Liverpool
Work Pattern: 8:30am - 5:30pm Monday to Friday (Hybrid)
Salary: £40k-£50k DOE
If you have the relevant skills above and want to join a growing and market leading MSP in the Liverpool area that can offer you further career development opportunities, training, hybrid working and a competitive contract package, we want to hear from you!
This is an urgent role that needs filling asap so apply now!