My client is a nationwide fleet management company looking for an Accident Management Engineer to join their team.
The main purpose of the role is to audit estimates submitted through Audatex with a focus on repair method, cost control, vehicle downtime and client specific procedures. To carry out management of claims within the department accurately and in accordance with quality procedures and insurance industry standards. To additionally provide support when required for all areas of the business that inter-act with the department.
Accountabilities:
Engineer estimates are submitted through Audatex to ensure that costs are accurate and justified taking into account repair method, vehicle downtime and client procedures;
To ensure that emails & telephone calls are dealt with promptly and efficiently, recording FNOL details accurately on Fleetware;
To liaise with other departments to ensure efficient recovery of un-driveable vehicles to the approved repairer network;
To instruct the approved repairer network to arrange estimates in relation to each claim;
To ensure the approved repairer network are progressing claims in line with the agreed timescales;
To review damage claims to hire vehicles, ensuring claims for damage are realistic and justified;
To process accident claims according to clients procedures ensuring all relevant communications are sent to insurance companies and any other relevant party/parties;
To handle Total Loss claims arranging valuations, salvage bids/classifications and disposal;
To progress each claim accurately to ensure work is completed in the specified time-scale, providing updates to the Account Executives as and when required;
To liaise with our Business Partners on new and existing claims as and when required;
To accurately process accident repair, excess and VAT invoices for payment ensuring they are recharged accordingly;To ensure reports are run and completed for Client Review meetings as and when required;
To complete claims experience letters as and when required;
Must have:
In depth recent experience in Bodyshop Estimating, Insurance Claims or Accident Management within the automotive industry.
Desirable:
ATA VDA, City & Guilds or equivalent NVQ levels in motor vehicle related subject