About The Role
Our security officers play a vital role in providing a friendly, safe and welcoming destination for our customers and retailers. Often the first people our customers will see, we are looking for somebody who delivers exceptional customer service and who has a positive attitude and friendly demeanour. This is a permanent 40-hour contract. Your duties will include carrying out a range of security activities, including patrolling our centre, liaising with retail staff, assisting members of the public and offering a highly visible, highly professional security presence.
Schedule
18 week rolling rota working an average of 40 hours per week.
8-hour shifts
Earliest start time of 07:00
Latest finish time of 23:00
The centre is a 24/7 365 operation. We have a dedicated nightshift team, but our team on day shift would be required to cover this in exceptional circumstances.
We work all public holidays, including Easter Sunday, Christmas Day and New Years Day.
(Please note that the above may be subject to change according to business requirements)
Responsibilities
- Thoroughly patrolling your allocated area of the centre
- Providing a visible security presence
- Assisting and liaising with retailers
- Liaising with the Emergency services and local authority.
- Offering excellent customer service
- Opening and securing the centre
- Carrying out basic first aid duties
- Reacting to any security incidents in a prompt and professional manner
- Clearly communicating with colleagues and the control room
- Deterring crime and disorder
- Follow health and safety procedures.
- Take part in any relevant training.
- Accurately complete incident reports
Benefits
- Uniform provided.
- Support from Team Leader and Management
- Training provided in company time.
- SIA license renewed at no cost to you.
- Staff facilities with tea/coffee provided.
- Paid breaks
- Cycle to Work Scheme
- Company pension
- 28 days of annual leave, plus an additional day for your birthday
Requirements
- Security experience and valid frontline SIA license
- Ability to use a radio and communicate clearly and accurately.
Successful applicants will be required to complete the companies vetting process.
About The Company
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.