My clients are a Managed Service provider and we are looking for an experienced NOC Manager to join our team. As a NOC Manager, you will be responsible for managing the Network Operations Centre (NOC) team, ensuring that all network and service issues are handled in a timely and professional manner and overseeing a team of network analysts.
Key Responsibilities:
- Manage the day-to-day activities of the NOC team, including setting objectives, providing feedback, and scheduling team members.
- Ensure the team is providing high-quality customer service and technical support, within the agreed SLAs.
- Monitor the NOC team's performance and provide regular feedback and reports to the management team.
- Oversee the maintenance and troubleshooting of network issues.
- Establish and maintain effective working relationships with customers, vendors, and other stakeholders.
- Develop and maintain operational policies and procedures and ensure that all team members adhere to them.
- Monitor and manage customer escalations, ensuring that issues are resolved quickly and efficiently.
- Develop and maintain a knowledge base of customer issues and solutions.
Technical Skills Required:
- Extensive experience in a Network Operations Centre (NOC) environment.
- Strong understanding of networking technologies and protocols.
- Working knowledge of Windows Server, Linux, and other operating systems.
- Knowledge of ITIL best practices and processes.
- Ability to multi-task and prioritize tasks.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
If you are interested in this role and have the required skills, please apply for immediate consideration and interview. For further details, please contact us.
Keywords: NOC Manager, Network Operations Centre Manager, Network Operations Manager, Network Engineer, Network Administrator
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.