Seeking a detail focussed individual, who is passionate about delivering customers the best possible solution who enjoys being part of a busy and collaborative team.
Top reasons to join this Client:
- Starting Basic Salary £30k per annum.
- Company Bonus Scheme.
- Work from well-equipped offices on the Crawley Business Park.
- Prestigious and well-established Designer, Manufacturer & Supplier of Interior Products.
- Excellent career progression as the company continue to scale globally.
- Your focus: managing a busy inbox of customer emails and answering incoming customer calls.
- Rewarding blend; customer experience, order processing & detailed administration.
- Opportunity to represent and be part of a luxury brand with integrity and quality.
- Fast paced professional company culture where you will be recognised for your contribution.
- Dedicated training plan.
- 20 days holiday with an additional 2-4 days off every Christmas + Bank Holidays.
- On-site Gym, Pension, Monday to Friday 5 days on site, 7.30am-4.30pm.
Core responsibilities will typically include:
- Managing incoming calls and email enquiries in a centralised mailbox.
- Logging all customer information on the CRM and responding within agreed timescales.
- Building strong relationships with UK customers and global partners.
- Process incoming sales orders.
- Liaising with customers, internal operations team, suppliers and couriers over delivery times.
- Responding to customer queries & complaints.
- Processing returns and exchanges.
- Reporting.
Essential Qualifications, Skills & Experience:
- Experience of customer service / experience, order processing or administration.
- Comfortable managing a high volume of incoming customer emails.
- Natural communicator, happy to answer incoming company calls.
- Highly organised with exceptional attention to detail.
- Passionate about delivering exceptional Customer experience.
- Competent on MS Office Suite.
Nice to have:
- Worked with a CRM, order management system or ticketing system.
- Previous experience gained working in a product-based business.