£24K/yr to £25K/yr
Huntingdonshire, England
Permanent, Variable

Service Desk Analyst

Posted by Deerfoot Recruitment Solutions Ltd.

Service Desk Analyst

Location: Hybrid / Cambridge (3 days in the office)

Salary: Circa £25k

Reporting to: Service Delivery Manager

Overview

Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT department, you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects.

Responsibilities

  • Provide first-line technical support to the firm's users, including occasional site visits.
  • Ensure day-to-day IT operation checks are fulfilled and address failures or escalate as necessary.
  • Produce high standard documentation, such as user guides and technical procedures.
  • Contribute to maintaining inventories, hardware, and software provisioning.
  • Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary.
  • Work with the team to maintain excellent cyber security standards.
  • Maintain stock levels in conjunction with other team members.
  • Provide additional cover at peak times of the year as part of a rota.

Qualifications

  • CompTIA ITF+ certification is desirable.
  • Proven experience in a similar role.
  • Technical competence with Windows 10, 11, Microsoft 365, and Teams.
  • Exposure to Azure Entra, Intune, Azure Admin, and SharePoint.
  • Excellent interpersonal, verbal, and written communication skills.
  • Self-motivated, a team player, and able to act on own initiative.
  • Strong analytical and problem-solving skills with attention to detail.

Day-to-day

  • Addressing IT issues and service requests.
  • Collaborating with team members on various IT tasks and projects.
  • Maintaining documentation and inventories.
  • Liaising with support teams and contributing to cyber security standards.

Benefits

  • Competitive salary circa £25k.
  • Hybrid working model.
  • Opportunity for professional development and growth.
  • Contribution to maintaining excellent cyber security standards.
  • Additional cover at peak times as part of a rota.

If you are a self-motivated individual with a passion for IT support and a desire to contribute to a dynamic team, we encourage you to apply for this exciting opportunity.

Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.

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