Retail Concierge
Our client a leading Diamond and Jewellery company based in Hatton Garden are seeing a Retail Concierge to join their amazing, growing team, this will be a full-time permanent position, offering a salary of up to £26,000. As the retail Concierge, you hold a pivotal position at the heart of the company's operations, ensuring every client's in-store experience and across their communication channels are seamless and personal. You will support the sales operations and manage a wide array of post-purchase client appointments, from re-sizes, collections and pick-ups to annual services and ring cleans, ensuring every detail is handled carefully.
What will you be doing?
Your exceptional organisational skills and ability to communicate effectively make you the linchpin in the seamless operation of the showroom, bridging the gap between the sales and customer care teams. Your dedication to providing a personalised and memorable experience for each client is vital in sustaining the loyalty and trust fundamental to the success of the company. You will Manage non-sales appointments (re-sizes, collections, issues, pick-ups, annual services, ring cleaning etc) You will deliver front-of-house greetings, providing a warm and professional welcome to all visitors, you will conduct informative workshop tours, showcasing our craftsmanship and bespoke manufacturing. You will process payments and send pay links, ensuring a smooth transactional experience for clients. You will handle any returns efficiently, providing packets and assistance as needed. You will also assist with processing diamonds and managing incoming inventory. You will be there to support stock management through re tagging and assisting with the audit process. You will ensure seamless customer experience by liaising with sales and Customer Care teams. You will maintain the front of house appearance; ensuring our store best always represents the brand.
What skills will you have?
- Ability to manage customer expectations positively and deliver information clearly and empathetically.
- Proven experience in a customer-facing role, ideally within the high-end retail or hospitality sector.
- You will have strong organisational skills, with the ability to multitask and prioritise effectively in a fast-paced environment.
- You will be a team player who can also work independently, demonstrating initiative and a proactive approach and dealing with various stakeholders.
- You will be familiar with CRM systems and communication channels.
- Accountable to upholding our brand values and enhancing the customer journey at every touch point.
- Exceptional communication and strong interpersonal skills.
- You will be able to remain calm under pressure and be detail and solution oriented.
- You will have a high level of EQ.