Passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight led decisions to create user-friendly products and services.
We're looking for a curious User Researcher to join our growing digital team. You'll have the opportunity to work across healthcare and beauty as we work with our product teams to build a more customer-driven product lifecycle.
As a user researcher your role is to evaluate how customers are interacting with a product or service and illustrate these behaviours to the teams so that everyone has a deep understanding of how customers are using our products and how we can better serve our customer needs.
We're currently looking for someone who has experience as a User Researcher as you'll be leading on your own projects, but will have the support of the wider UX team to share, learn and grow with. This is a mid-weight role within the Boots UX team.
About the role
- You'll lead your own user research projects working with a team of researchers and UX designers to support a product teams within our digital branch, running their research activities to gather behavioural insights, from usability interviews to card sorting.
- Showcase users interacting with our products (or prototypes) to help teams understand user behaviours and any pain points. You'll organise user sessions and coordinating with the team to get them engaged around agile ways of working.
- Analyse research projects, both independently and with a team, to convey key findings to stakeholders. This will involve qualitative and quantitative research to help us create a well-rounded view of the customer experience.
- Create reports and presentations and be able to present these to stakeholders at different levels across the business.
- Provide product owners support and insight on the most important customer drivers to help them manage the backlog and provide insight into product development based on customer needs.
- Embed customer knowledge within product teams to help everyone have a shared view of the customer and their needs. This could be running workshops, regular insight demos, group analysis sessions or contributing to our growing insights portal.
What you'll need to have
- Must have experience conducting behavioural research (such as usability studies, questionnaires, interviews, observational studies, at this time we are looking for someone with User Research experience specifically.) Experience using prototypes would be beneficial.
- Confidence in ability to analyse data (preferably qualitative and quantitative) to determine areas to prioritise. Support will be provided for those with knowledge gaps across methods but some experience is required. You'll get the chance to learn new methods when they're appropriate for the research question and learn from other team members.
- Strong communication skills to synthesis and present research results to several stakeholders in an engaging way, both verbally and visually.
- Keen interest in human behaviour and/or product development.
- Preferably experience working within a product team and working with UX designers. Experience working in Agile would be beneficial. Good understanding of the product lifecycle and how research can fit into it.
It would be great if you also have
- Degree in psychology, HCI, sociology
- Expertise In analytics would be an advantage.
Our benefits
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
- Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.
What's next
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.