Operations Advisor (Monday to Friday, 35 hours between 8am and 6pm, starting salary c. £25,000-£26,000 (based on experience)
The Role:-
Working as part of a small dedicated team, you'll provide first class service to our clients and customers as well as supporting the Operations Manager by carrying out a broad range of duties including:
- Answering telephone calls and dealing with customer and client queries
- Dealing with customer communications via email and letter and managing as appropriate
- Processing loan applications and customer and client payments
- Managing various banking processes including BACS, DD postings, cancellations and reconciliations
- Liaising with and providing information to various third parties including Credit Reference and Fraud Prevention Agencies
- Assisting the Operations Manager with the production of meaningful Management Information to assist key internal and external stakeholders
- Providing administrative support to the Operations Manager as required
You'll have a minimum of two years' experience within an Operations/Senior Customer Service Advisor role (ideally within a Financial Services/Contact Centre environment), strong administration skills and good written and verbal communication skills. You should have a proven track record of providing service excellence, strong attention to detail, good PC skills and be flexible and adaptable in your approach to work.
The Package
In return we offer a great working environment, a competitive salary (and annual performance related bonus scheme) excellent benefits including 25 days annual leave, a Pension Plan and Life Assurance.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.