Business Central Support Analyst
Location: Elland (preferred) or East Leake, Loughborough
Department: Saint-Gobain Digital & IT
Are you passionate about delivering first-class system support and helping businesses thrive through digital solutions? Do you have deep expertise with Microsoft Dynamics 365 Business Central and are eager to make an impact in a leading global company? If so, we'd love to hear from you!
At Saint-Gobain Digital, we're looking for an experienced Business Central Support Analyst to join our growing Digital & IT team. You'll play a crucial role in providing specialist system support, translating business needs into technical solutions, and ensuring the smooth delivery of system changes.
What You'll Do:
- Act as the Business Central Subject Matter Expert, supporting business-critical changes and enhancements to ensure the system operates effectively.
- Manage and resolve system incidents, providing proactive/reactive maintenance and ensuring minimal disruption to customers, suppliers, and internal teams.
- Collaborate with teams to document, test, and implement new system functionalities, following change management processes.
- Monitor system performance, proactively identifying issues and implementing solutions to keep operations running smoothly.
- Communicate regularly with stakeholders to ensure that all system changes and their impacts are clearly understood and well-managed.
What We're Looking For:
- Proven experience supporting Microsoft Dynamics 365 Business Central, with hands-on expertise in incident management, workflow configuration, and report creation.
- Strong knowledge of application architecture and system interfacing principles.
- ITIL Foundation certification (or equivalent experience with the ITIL Service Lifecycle).
- Excellent communication and problem-solving skills, with a proactive, innovative mindset focused on continuous improvement.
- Ability to work both independently and collaboratively in a fast-paced, evolving environment.
Why Join Us?
At Saint-Gobain, we've been creating materials and solutions that enhance quality of life since 1665. Today, we're a global leader with 179,000 employees in 76 countries. Our mission is to "Make the World a Better Home," and we're committed to achieving zero carbon by 2050.
As a Business Central Support Analyst, you'll be part of a dynamic team that drives real business change. You'll also have the opportunity to influence how we use Business Central to better serve our customers and achieve our sustainability goals.
Diversity & Inclusion:
We believe that a diverse workforce leads to better decisions and innovation. We welcome candidates from all backgrounds, ethnicities, abilities, and experiences. Whoever you are, you'll find a warm welcome and an inclusive environment with us at Saint-Gobain.
Flexibility:
We know everyone has different commitments and needs. We're open to discussing flexible working arrangements that suit both you and the business. We may not always be able to accommodate every request, but we're always ready to listen