Bookings Partner
Newcastle Under Lyme, ST5 9QD
£23,400 per annum
Permanent, full time Monday - Friday 37.5 hours a week
Shift Pattern: 6am - 2pm / 8am - 4pm / 9am - 5pm / 10am - 6pm on a rota basis
Unlock your potential:
Join our team as a Bookings Partner and play a crucial role in delivering an outstanding healthcare bookings service. With our recent office relocation, we're on the lookout for a customer-service driven individual to lead our customer service efforts. By putting customer service at the heart of everything we do, you will be accountable for building candidate relationships, ensuring candidate retention, and driving fill rate by booking candidates into shifts.
Bank Partners (part of Acacium Group) is an established, reputable, multi-award-winning business that provide high-quality, independent staffing and services to some of the largest trusts in the NHS. We work in partnership with each of our trusts to support staff shortages across the wards seamlessly and efficiently. Our highly skilled healthcare professionals work with us because we're able to offer them opportunities at some of the most prestigious NHS and NHS Foundation Trusts in the UK.
Every day you will...
- Proactively call candidates to ascertain availability, target suitable candidates for priority shifts and build the pipeline by encouraging candidates to upload future availability
- Maintain sound knowledge of available candidates' skills and experience as well as the expectations of trust management
- Regularly liaise with your Team Leader and Bank Business Partners to gain insight and update on priority areas in order to drive activity where appropriate
- Successfully drive booking activity, working closely with the Team Leader to achieve targets
What's in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
- Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
- Progression and development opportunities across a global organisation with over 20 different brands
- Workplace pension scheme
- Gym Flex- discounted gym memberships, UK-wide!
- Regular events and incentives
- Discounted Tastecard membership
- Reward Portal, offering discounts on shops, restaurants and bars
- Free flu vaccinations
- Cycle to Work scheme
- Health Assessments and Dental Insurance
- Life Assurance, Critical Illness Cover and Private Medical Insurance
- Annual company holiday for top performers
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives!
To thrive in this role, you must ideally have...
- Previous experience in customer service/call handling
- Excellent written and verbal communication skills
- A high attention to detail and ability to work in a fast paced environment
- Proficient IT skills and experience with MS Office packages
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.