About The Role
Team –
Member Servicing & Claims
Working Pattern -
Hybrid – 2 days per week in the Vitality Bournemouth, Stockport or London Office. Full time hours.
Top 3 skills needed for this role:
- Excellent stakeholder management at a senior level
- Ability to manage and effectively prioritise cross experience requests
- Proficient in Agile practice and methodologies
What this role is all about:
Enterprise is designed to empower our people to deliver strategic initiatives within customer-centric journeys. This exciting role will form part of a cross-functional team who is accountable for the end-to-end digital experience in the member Plan Servicing and Claims (MSC) journey.
As product manager, you will be responsible for executing a comprehensive product roadmap and backlog stretching multiple capabilities and working with multiple scrum teams. You will work collaboratively with business stakeholders and technology development teams. Curate backlog items, craft user stories and define acceptance criteria that deliver the business benefit and value of each product. You will play a key part in ensuring what is developed meets the required customer and business expectations.
Key Actions
- Responsible for prioritisation, management and delivery of the 0-3 month product strategy and roadmap
- Design medium to long term product strategy - 6-9 months and beyond – with an aim to revolutionise your product's position within Vitality's ecosystem
- Responsible for the daily management of owned product performance
- Work collaboratively with various teams to create user stories that are aligned to the overall delivery of organisational goals and desired customer outcomes
- Carry out detailed analysis of user needs, business requirements, impact, scope, risks, benefits and technical dependencies for user stories
- Ensure all user stories are captured, created and maintained in the product backlog. Written in the agile user story format, with relevant support documentation and clearly defined acceptance criteria for each story
- Work collaboratively with the UX team to provide understanding of the user stories to ensure designs are aligned
- Ensure the product backlog is accurately prioritised through regular discussion and review with the Business Owners, and other key business stakeholders
- Provide technical input into the business cases that are produced by the Business Owners
- Be a key contributor in an on-going optimisation programme, including insight, analysis and testing
- Understand, communicate and drive optimisation of all leading metrics and KPIs across journeys
- Regular reporting including analytics packs, sprint packs and release packs
Essential Skills needed to fulfil this role:
- Educated to degree level or equivalent
- Agile Product specialist with a proven track record working in complex environments with competing needs
- High level of understanding of web development practices
- Strong understanding of digital analytics and conversion rate optimisation processes
- Strong ability to refine and prioritise product backlog in fast-moving environment
- Proficient at writing user stories and defining acceptance criteria
- Excellent delivery and execution of sprint rituals and releases
- Experience of using work management tools such as Jira, Aha
- Able to lead and facilitate meetings (e.g. lead workshops to elicit requirements) within business and technical teams
- Excellent written and verbal communication skills with business and technical stakeholders at all levels
- Able to produce high quality supporting artefacts to assist the team in development of product features
- Outstanding team working and collaboration skills.
So, what's in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
If you are successful in your application and join us at Vitality, this is our promise to you, w
e will:
- Help you to be the healthiest you've ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
Diversity & Inclusion
We're committed to diversity and inclusion because it's good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality's approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.