The Role:
Monitoring & Responding officers (MRO) are required to answer and respond to emergency calls from vulnerable service users from across the borough over Jontek's Answerlink call monitoring platform. When answering an emergency call, MROs will be required to identify and arrange appropriate intervention /support to ensure service users wellbeing. In addition this may mean visiting a service users home to help deal with the emergency. MROs will need to assess the service user's needs, condition and provide/source the support they require to ensure their wellbeing.
This is a 24 hours, 365 days a year emergency service provided in house by the client. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additional it provides a mobile response service if there is an emergency in the residents home.
Shift arrangements are 7am to 3pm, 3pm to 11pm and 11pm to 7am 7 days week.
The Candidate:
An understanding of safeguarding requirements alongside an ability to build a rapport with people who maybe in difficult circumstances. You will need good IT and administrative skills, as well as able to drive and undertake general maintenance on AT equipment, i.e. battery changes, minor faults or equipment failures.
How to Apply:
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or call me on; .