Our client is a luxury Swiss chocolate company with stores worldwide. They are currently expanding in the UK with 3 boutique stores and one concession in Harrods. The company has a united goal to share the joy of chocolate to all of its customers.
Location:
Kightsbridge, London
Responsibilities:
- Oversee and manage all branch operations
- Achieve sales targets and increase profitability within designated budgets
- Inspire, guide and develop sales team members
- Lead by example to provide the highest level of customer service
- Recruitment, training and onboarding of new team members
- Enforce food safety regulations
- Manage stock levels and inventory orders
- Manage stockroom organisation and rotation
- Manage staff scheduling to optimise customer service
- Ensure counter is well presented in line with brand visual merchandising standards
Requirements:
- Experience managing a premium/luxury retail store
- Strong understanding of retail KPIs e.g. ATV, conversion rate etc.
- Proven experience of successfully growing teams and developing business
- Ability to prioritise and delegate
- Flexible to work weekends, evening and weekends a necessary
- Experience with MS office and POS systems
- Excellent written and verbal communication
- Hands on, ambitious, solution focused mindset
- Well organised and detail oriented
- Passion for engaging with people and providing great service
- Passion for food and chocolate
Benefits:
- Bonus scheme
- Pension scheme
- 50% staff discount
- Referral programme