£Competitive
Birchwood
Permanent
Your New Role
Joining a leading organisation in warranty and mechanical breakdown across Europe, they are independent experts in the automotive and insurance sector, with over 40 years' experience, operating in 9 European markets. In the administration aspect of the role, you will respond professionally and within a targeted timeframe to all inbound email inquiries, working closely with subscribers to ensure that all details are accurate and GDPR-compliant. You will also be responsible for opening and managing claims files for authorization. On the telephony front, you will handle inbound calls by identifying the caller's needs, providing relevant information, or transferring the call as appropriate, and offering clear explanations regarding claim validations. In accounts assistance, you will ensure all payment requests are processed to completion. For complaints, you will work to resolve issues effectively, escalating them when necessary, and logging all types of dissatisfaction to address recurring concerns. Throughout all these tasks, you are expected to work collaboratively with your team, promoting a positive and cooperative work environment.
Ensuring your success
The role requires a strong understanding of claims management operations and experience in process development and product management. You should have the ability to listen to and empathise with customers, demonstrating integrity, reliability, and accountability in all interactions. Proficiency in general PC skills and experience with MS Office are essential. You will be expected to promote and support the company's values consistently. Fluency in English is required, and additional language skills are a plus.
In Return
As part of our benefits package, you will receive 25 days of annual leave, with the opportunity for additional days based on length of service. You'll also enjoy an extra day off to celebrate your birthday and the option to purchase additional holiday days if needed. Our comprehensive benefits include a company pension scheme, life cover, and critical illness cover, providing security for your future and peace of mind. You will also have access to private medical insurance for top-quality healthcare. Additionally, we offer enhanced maternity and paternity leave to support you during important family moments, and free on-site parking for your convenience.