Our clients wants their customers to benefit from people who know what they are doing, and know them, so we work hard to develop and retain our people. They will challenge you to find the best solutions for their partners, but they are committed to prioritising a healthy work-life balance for everyone in to maintaining a fun and friendly environment, whether that's in the office, working remotely, or travelling to events and meetings.
Job Description
As an Account Manager you will be responsible for managing a portfolio of client accounts, ensuring that their needs and expectations are met. You will be responsible for identifying new business opportunities and develop strategies to grow existing accounts
This role requires a highly motivated, organised and detail-oriented individual, and the ability to collaborate cross-functionally to ensure the success of our clients and the overall business.
Account Manager responsibilities
- Serve as the primary point of contact for a portfolio of client accounts, ensuring that their needs and expectations are met.
- Develop strong relationships with clients by providing exceptional customer service and support.
- Collaborate with internal teams, such as marketing, studio, and PR/Comms, to ensure client needs are met and exceeded.
- Monitor and analyse client account performance, providing regular reports and recommendations for improvement.
- Coordinate with internal teams (such as production, finance, and legal) to ensure that projects are completed on time and within budget.
- Respond to client inquiries and resolve any issues that arise in a timely manner.
- Attend client meetings and presentations as needed.
- Ensure that all client account information is accurate and up-to-date in our systems (e.g. CRM, Marketing Automation software).
- Stay up-to-date with industry news, developments, and best practices to continually enhance your knowledge and expertise.
- Stay up-to-date with the latest advancements and innovations in on and offline B2B marketing and make suggestions to senior management about how to incorporate them into our portfolio.
Required skills
- Excellent communication and interpersonal skills.
- Strong organizational and project management skills.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Attention to detail and accuracy.
- Knowledge of marketing and sales principles and practices.
Required qualifications
- 1-2 years of experience in account management, sales, or related field
- Demonstrated ability to manage client relationships and deliver exceptional customer service
- Experience in project management and coordination
- Knowledge of CRM systems and other sales and marketing tools
- Understanding of marketing and sales principles and practices