Job Description:
Job Title:
Account Manager
Department:
Sales
Direct Report to:
Head of Sales
Scope of Role:
Identify and nurture new business opportunities through e-mails, cold calling and networking
You are expected to nurture existing clients, develop relationships, and provide excellent customer service.
Always ensuring client satisfaction
Develop and maintain a good working relationship with the team
Operating Hours:
37.5 hours per week
Flexibility is required at times; however, you will normally be required to work the following hours:
- Monday - Friday: 9:00am - 17:30pm
Responsibilities:
Develop open and effective channels of communication with each Client and building strong working relationships
Communicate professionally, courteously, and effectively with Clients by telephone, email, letter and face-to-face
Provide every client with an excellent service from start to finish
Understand the needs of our clients and be able to respond effectively with a solution
Research and identify new business opportunities - including new markets, growth areas or new ways of reaching existing markets - using the internet, in-house CRM, external lead generation, databases, and networking events
Hold regular client review meetings by phone, Microsoft Teams, and face-to-face to ensure client satisfaction and excellent delivery of service
Provide regular performance reports and analyse results by monitoring KPIs with the aim of looking for ways to enhance our performance
Investigate and resolve any Client issues
Attend existing client meetings to deliver presentations and discuss performance
Encourage revenue growth by ensuring Clients keep using our service and keep them informed about other services
Improve Clients service procedures, policies, and standards for the organisation
Arrange and book Client meetings including travel arrangements
Attend seminars, conferences, and events where appropriate
Ensure the CRM and case management software is continuously kept up to date
Keep abreast of trends and changes in the credit industry
Control and manage your workload effectively and efficiently and follow company processes
Establish and manage sales pipeline, ensure a steady stream of opportunities across potential and existing clients, in various stages of development
Remain flexible and committed within a fast-paced environment demonstrating an ability to handle multiple tasks with a proactive approach
Play a key role in driving continuous improvements within the team and company
Adhere to the rules and policies set out by the company and its regulators
Any ad-hoc duties required as instructed by Management
Required Knowledge and Experience:
Education
- Good level of general education to GCSE's or GNVQ/NVQ qualification or equivalent
Business Experience
- Strong customer service and sales background
- Excellent interpersonal skills
- Excellent business intelligence and business acumen
- Experience within the debt recovery industry would be adventurous
- Highly organised with excellent attention to detail and the ability to adhere to strict deadlines
- Awareness of the importance of confidentiality, information security and data protection.
- Excellent written and verbal communication skills
Core Competencies
- A proven track record of account management and prospecting new accounts
- You must be IT literate with experience of using Word and Excel
- Highly developed communication skills and ability build strong relationships with clients
- Ability to prioritise workload, to be organised and efficient
- Capable of working methodically and meticulously
- Conscientious approach with attention to detail and accuracy
- Ability to deliver sales pitches and presentations to an audience
- Self-motivated and able to maintain deadlines
- Flexible approach with the capability to adapt to change, new practices and cope under pressure
- Ability to flourish with minimal guidance and be proactive
- Able to integrate within a team and able to work on your own initiative
- Treat your colleagues, clients and their customers and third parties with respect
- Friendly and helpful approach
- Good timekeeping
- Keep business matters strictly confidential
- Quick learner
- Ability to deliver results and meet company expectations
- Ability to work in a non-discriminatory manner, in accordance with the Company's Equal Opportunities Policy.
Values and Behaviours
- Positive mindset with continuous improvement
- Open and transparent style
- Flexible and adaptable
- Attention to detail
- Team player
We promote an inclusive and equal opportunity policy and is committed to treating all candidates fairly and aims to attract the best candidate for the job based on merit and suitability for the job.