Customer Service Advisor - 8 Months - Havant - £13 - £14 PH PAYE
A Multinational Energy Company based in Havant looking for a Customer Service Advisor to join their team on an initial 8 month assignment.
You will play a vital role in ensuring effective communication with our customers regarding planned power outages. This position requires proactive customer contact, providing up-to-date information, and ensuring excellent service delivery. We seek individuals with outstanding customer service skills, excellent communication abilities, and a strong attention to detail.
Key Responsibilities:
Proactive Customer Contact: Initiate communication with customers about planned power outages, providing timely and accurate information.
Customer Service Excellence: Ensure customers receive top-notch service, addressing their needs and concerns promptly and professionally.
Identify Vulnerable Customers: Recognise vulnerabilities during customer interactions and confidently discuss available support services.
Internal Coordination: Communicate effectively with engineers and office staff to ensure seamless information flow and service delivery.
Flexibility and Support: Be available to support during bad weather conditions and flexible with working hours.
Qualifications and Skills:
- Outstanding customer service skills.
- Excellent verbal and written communication abilities.
- Strong attention to detail.
- Confidence in discussing vulnerabilities and support options with customers.
- Ability to work collaboratively with engineers and office staff.
- Flexibility to work and provide support during adverse weather conditions.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.