My client is seeking to recruit an experienced Switchboard Operator / Receptionist Team Leader to join the firm. Candidates must have a minimum of 4 years of experience providing frontline support services.
As part of a small team the primary responsibility of the Switchboard Operator / Receptionist Team Leader will be to providing a professional client focused image of the firm through provision of the Reception and Switchboard services. This role serves as an ambassador for my client, representing the firm's brand and service offerings. Maintaining a consistently high standard of customer service is essential, both in call handling within a switchboard environment and through face-to-face interactions with clients and visitors.
Key responsibilities include maintaining security for the building by providing passes to staff and signing in visitors, notifying appropriate legal teams that a visitor has arrived to see them, keeping track of clients arriving for appointments and when they leave the building, answering phone calls and responding appropriately to the caller's needs.