Direct Works Manager
Bedford (Hybrid)
£47,427 per annum including car allowance
Permanent
Full time (37 hours per week)
We currently have an exciting opportunity for a candidate to join bpha's In House Maintenance Service, who make a difference to our customer's lives everyday by delivering a high-quality repairs service designed around them.
We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well.
We are looking for a Direct Works Manager to join our newly formed Small Works Team. They will be responsible for the day-to-day management of our contracting partners and repairs & voids inspectors, working in both void properties and our customers' homes; and to be an effective member of the IHMS management team.
You will be professional, respectful, adaptable, self-motivated, take pride and ownership of your workstream, able to resolve the challenges it encounters, whilst keeping the customer at the heart of the services we deliver.
What you will be doing:
- Responsible for ensuring that IHMS Small Works team operate within a strong culture of health, safety, environment, and quality that can be evidenced, stands up to scrutiny and audit.
- Responsible for developing a highly motivated, empowered, and engaged Small Works internal delivery team, that work together to contribute towards delivering bpha's vision and mission
- Responsible for developing, implementing, encouraging, and maintaining a Small Works internal delivery team who have a customer centric, right first-time culture
- Responsible for the day-to-day operational delivery of works to be undertaken by the Small Works team within the IHMS.
- Responsible for maintaining supplier relationships in conjunction with the Small Works Manager, Commercial team and SHEQ team
- Assist the Small Works Manager to ensure that the fleet provision meets the Small Works team's service needs and mitigates impacts of fleet related downtime
- Responsible for ensuring that all works delivered by the Small Works in-house delivery team offer value for money and operate within the constraints of the budget
We'd love to meet someone with:
- Minimum 2 years in management position within property maintenance or similar service
- A strong, demonstrable commitment to excellence in customer service and partnership working with colleagues across the organisation.
- An experienced line manager, with the ability to inspire, lead and create teams
- Good and relevant health and safety knowledge and qualifications
- A proven track record managing or supervising in-house service delivery
- Educated to HNC, HND, CIOB, an equivalent degree or substantial experience in a similar role
- Full UK Driving Licence
Amongst what we offer you is:
- A competitive salary
- 28 days holiday PLUS Bank Holidays (Rising with services to 33 days plus bank hols)
- A generous contributory pension scheme
- Private health care
- Free life assurance
- Enhanced family leave
- Access to an extensive suite of wellbeing services and tools including a digital gym
- Opportunities for learning and development
- Discounted gym membership
- Retail discount scheme
Please note the successful candidate will need to complete a basic DBS application.
Closing date: 18th October 2024
Interviews: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible