Job Title: Customer Support Executive - Electrical & Electromechanical Manufacturing
Location: Ramsgate
Salary: Competitive
Working Pattern: Full-time, onsite (no hybrid)
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment, working for a global leader in electrical and electromechanical manufacturing? Our client is seeking a dedicated Customer Support Executive to join their growing team, based in Ramsgate.
Key Responsibilities:
- Build and maintain strong, positive relationships with assigned customer accounts.
- Proactively resolve customer queries, including account and warranty-related issues.
- Manage order scheduling, maintain the Forward Load for dedicated accounts, and liaise with the Commercial Manager to address prioritisation challenges.
- Facilitate communication between workshops and customers to resolve technical issues.
- Provide weekly updates on On-Time Delivery (OTD) scores.
- Monitor and maintain Gross Margin for assigned accounts.
- Prepare and communicate customer status reports for designated accounts.
- Process and raise work orders (WO) for customers.
- Ensure proper filing and scanning of work packs upon completion.
What You'll Bring:
- Ability to work effectively in multi-disciplinary, cross-functional teams.
- Excellent interpersonal skills with a focus on building strong relationships with external customers.
- Strong analytical, administrative, and organisational skills, with keen attention to detail.
- Ability to handle pressure, meet tight deadlines, and multitask efficiently.
- Strong verbal and written communication skills.
- Self-motivated, well-organised, and eager to bring creativity and enthusiasm to the role.
Why Join Us?
This is a fantastic opportunity to work for a global manufacturer at the forefront of the electrical and electromechanical industry. You'll play a key role in supporting customers, resolving technical queries, and ensuring seamless communication within the team.
Apply today to become an integral part of a dynamic team!
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