Customer Success Manager (SaaS) - Hybrid - London
Day rate: £150 - £175
Duration: 19 months
Start: ASAP
My client is looking for an enthusiastic Customer Success Manager to join on a long contract. Develop proficiency and knowledge of their products and solutions. Work in partnership with Account Managers to activate customer subscriptions and increase & accelerate adoption of other products. Hand-holding customers from the start of their journey through to hand-off to Professional Services. Participate in cross departmental projects to develop our approach to customer activation and retention.
Skills:
Ability to build urgency in customers to activate and use their subscriptions.
Effectively manage relationships with multiple external partners and internal sales teams.
Proactively plan your time and act with speed to maximise performance.
Ability and desire to learn while staying up to date with the appropriate software solutions.
Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
Experience delivering software-based product onboarding or training.
Displays tenacity and a 'can do' attitude to maximise reach across customer base while working autonomously.
Customer Obsession - focused on deeply understanding our customers' pain points in order to deliver the most appropriate solution that meets our customers' needs.
Stronger Together - works to identify and build relationships with all relevant internal and external stakeholders to deliver results.