Customer Service Officer
2 month contract - potential for extension
Pay: £12.07 per hour
North Herts
A local council are in search of a Customer Service Officer to join their team
The Role:
- Our customer service professionals are the primary relationship with our internal and external customers; either by direct or virtual contact, ensuring customers receive a high-quality customer experience.
- Handling customer enquiries by telephone, letter, social media, email and face to face and logging comments, compliments, and complaints.
- You will be responsible for resolving as many customer enquiries as possible at the point of enquiry, about a variety of different Council services such as Council Tax, Housing, Waste, and Environmental Health, amongst others. The role also involves some administrative tasks.
- You will need to promote the best image of the company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures whilst maintaining the highest level of personal conduct
Your Experience:
- Customer focussed.
- Strong attention to detail.
- Able to adapt your speech/voice tone to each situation.
- Able to remain calm under pressure with a high level of resilience.
- Proactive/reactive, reassuring and understanding.
- Able to advise/coach customers.
Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website.
Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.