Are you an aspiring Salesforce Customer Success Manager, who is looking for an opportunity to bring your recruitment industry knowledge to an organisation that is expanding their operations?
In return for your knowledge and know-how, you'll benefit from working with cutting-edge Salesforce technologies and make a meaningful impact on client success.
As a Salesforce Customer Success Manager, you will play a pivotal role in ensuring the seamless adoption and utilisation of Salesforce solutions among their client base. You will be responsible for building strong relationships with their clients, understanding their unique business requirements, and providing expert guidance to maximise the value they derive from Salesforce. This role requires a combination of recruitment expertise, account management skills, and extensive knowledge of Salesforce functionalities.
If you are a passionate individual with a recruitment background, possess a strong understanding of Salesforce, and a commitment to delivering exceptional customer success, we want to hear from you.
RESPONSIBILITIES
As the Salesforce Customer Success Manager, you'll be responsible for:
- Act as the primary point of contact for our clients, fostering strong relationships and understanding their business objectives.
- Utilise your recruitment background to identify opportunities for upselling and cross-selling Salesforce solutions that meet client needs.
- Collaborate with internal teams to address client queries, resolve issues, and escalate technical issues when necessary.
- Develop and deliver regular performance reports and insights to clients, highlighting key metrics and areas for improvement.
- Stay updated on the latest Salesforce features and best practices to advise clients on optimising their Salesforce ecosystem.
SKILLS
The skills needed for this Salesforce Customer Success Manager include:
- Extensive knowledge and experience with Salesforce CRM, including configuration, customisation, and administration.
- Strong understanding of user acceptance testing (UAT) processes or experience providing user support.
- Excellent communication skills with the ability to articulate complex technical concepts to non-technical stakeholders.
- Exceptional problem-solving abilities and a proactive approach to identifying and addressing client needs.
EXPERIENCE REQUIREMENTS
Proven experience in a recruitment background, preferably as an account manager or in a client-facing role.
QUALIFICATIONS
Salesforce certifications (e.g., Salesforce Administrator, Salesforce Consultant) are highly desirable.