£11.44/hr
North East Derbyshire, England
Permanent, Variable

Temporary Customer Service Administrator

Posted by Elizabeth Michael Associates.

TEMPORARY CUSTOMER SERVICE ADMINISTRATOR

TEMPORARY TO PERMANENT

MONDAY - FRIDAY 37.5 HOURS

1 WEEKEND PER MONTH

£11.44 PER HOUR

S18 - SHEFFIELD

We are currently supporting our client who is seeking a Temporary to Permanent Customer Service Administrator to join their existing team. As a Customer Service Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.

Duties include but not limited to:

  • Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients
  • Ensuring a professional and tailored approach for each interaction.
  • Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective follow-up. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further actions.
  • Scheduling and Booking Appointments
  • Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
  • Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases
  • Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth office operations.
  • Managing Live Chat Interactions by engaging with customers and clients through live chat platforms, providing prompt and informative responses, addressing queries, and escalating issues when necessary, while maintaining a friendly and professional tone.

Experience:

  • Good interpersonal and communication skills
  • Excellent telephone manner
  • Excellent customer service skills
  • Ability to deliver tasks to tight deadlines
  • Ability to complete admin tasks accurately and follow instructions
  • Confidence and ability to establish effective working relationships both internally and externally
  • Ability to work on own initiative
  • Ability to multi-task in a fast-paced high-volume environment
  • Ability to work in a pressurised environment
  • Touch Tying Skills - preferred not essential

If you are a motivated individual with a passion for customer service and meet the qualifications outlined above, we invite you to apply for this exciting opportunity as a Temporary Customer Service Administrator!

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