Contact Centre Advisor
Croydon office location with Hybrid working
£28,675 per annum plus Civil Service Pension
Contract Type: Permanent
Our client protects millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, they're ready to help.
They do this by paying their members, by charging a levy and by investing sustainably. Their work has a real impact on people's lives, so they strive to do it well, with integrity and their future in mind.
Their contact centre is an award-winning team in providing excellence of service to their members and they are looking for a new Contact Centre Advisor to join the team.
This will be your first step into a career with them where you will receive full training from day one covering the pension schemes. Once you have established yourself in the contact centre, other opportunities will arise taking your career down different paths, from pensions administration to training and quality assurance through to customer resolutions and fraud investigation are among some of the many routes of career development opportunities.
Their contact centre is seen as the bloodline of the company!
The Contact Centre Team is at the heart of what they do there, offering excellent customer service to the members who call in to speak to them. As the first point of contact in response to their member's queries you will be entering a world of variety, not only on a daily basis but as each call raises a different query you will be immersed in helping their members overcome what can be confusing, difficult or challenging times. This means that they do not work off of scripts, you will need to be able to show empathy and have a calm, natural yet professional communication style, explaining complex issues in a clear and engaging way.
Unlike other contact or call centres, they operate Monday to Friday only, and have 2 shift patterns 1) 08.45-16.45 and 2) 09.30-17.30 and they are a Hybrid working organisation mixing working from home and in the office once you are competent at your role so you will have a great work life balance.
To apply, they are looking for recent contact centre experience or customer service experience predominantly delivered by telephone. There is a minimum requirement of GCSE Maths and English (or equivalent) at Grade 4 (C grade) or above. Experience of working in the financial services industry would also be beneficial but is not essential.
They will consider applicants looking for Part Time hours across 5 days per week or even a possible job share as well as full time applications. Their contact centre operates Monday to Friday.
Sound like you? Apply now.
In return for your skills, experience and commitment they'll give you a challenging role within a business where you'll get the support you need to develop your career.
They'll also give you lots of opportunities for personal development and skills training.
Their Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.
They're proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.
They embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome there.
They're happy to talk about flexible working
No agencies please.